Before you return an Item

If you’d like to return the product, please email us first and our friendly customer service team will provide you the return address and guide you through the return process. Please note that our warehouse works as a dispatching center, they are unable to take returns or sell products. Feel free to contact our customer service team at  support@hey2.net for better assistance.

Damaged and Defective items during transit

If you happen to receive a damaged item, we apologize and will do our best to help you. We want to let you know that we do our best to package our products securely with the highest quality packaging materials. If you received a damaged item, you are entitled to have a replacement or refund. Photos and/or videos of the item will be requested for the process and our team will review your claim and will respond with further instructions.

Faulty items

We provide spare parts for minor issues. For major issues, we collect the item for repair. If the item can’t be repaired, we will provide a replacement for the item.

If you wish to return a faulty/damaged item, please email us at support@hey2.net.

Change of mind returns

Item/s can be returned for a refund or a replacement within 7 days. Products must be in the original package and unused condition, otherwise, the refund can’t be processed.

The refund will be given minus the original postage, handling fee, and 5% administration fee. The return postage will require you to return the item at your own expense.

Late Shipment:

You can email us at support@hey2.net, we will provide the tracking number. We can also request for tracking update from our courier. But the best way is to contact the courier directly as you might have missed the delivery attempt made by them. Once you contact them, they will investigate further to know the reason why the delivery has been delayed.

Shipment will normally take 2-3 business days if the given address is within Victoria, 3-5 business days if within NSW,QLD and SA, 7-10 business days if within TAS, WA and NT.

Purchases made by mistake

Item/s can be returned for a refund or a replacement within 7 days. Products must be in the original package and unused condition, otherwise, the refund can’t be processed.

The refund will be given minus the original postage, handling fee, and 5% administration fee. The return postage will require you to return the item at your own expense.

Product not as described

We guarantee that all items supplied must be as described and fit for their general or specific purpose. If the criteria cannot be met, your purchase will be replaced or refunded in 7 days after the products arrived at your place. Products must be in the original package and unused condition, otherwise, the refund can’t be processed.

For Marketplace Sellers/Third-Party Sellers Returns:

Third-party sellers on our marketplace fulfill and ships their own inventory. If you order a product from a seller, it’s directly from them, and not from hey2.net

Sellers have their own policies and procedures with returns. Some of our sellers offer a return policy that is almost the same as hey2’s policy, but some seller’s return policies may vary. For returns, it will be sent back to the seller and instead of hey2.net.

Please take time to check the seller’s return policy prior to purchase, and review your order as Change of mind returns are given at the sole discretion of each seller and some sellers may refuse to refund or exchange products for change of mind.

If our third-party Seller accepts the return, you should follow the returns policy set by the seller (not the hey2.net’s return policy).

We are trying our best to resolve any problems occurred during servicing our valued customers. We’d also love to hear your feedback and how can we do better, as we’re always working to improve our service. Please feel free to send us an email for any suggestions, advice or complaints.

Your use of www.hey2.net (“website”) is subject to these terms of use (“Terms”). If you do not accept these Terms, you must refrain from using this website or making a purchase from the website.

2. WEBSITE INFORMATION

Images of goods published in this website without any advertised price beside that image are not offered for sale.

Photographs are for illustrative purposes only and may vary from goods depicted or described.

International visitors to this website should not rely on information contained in this website, including without limitation specifications or pricing. International orders are unable to be accepted.

3. WEBSITE CONTENT

hey2.net may, at any time, add or remove content from this website without notice.

Any articles, information or content published on this website must be read subject to these Terms.

Although hey2.net uses its best endeavours to confirm the accuracy of any information published on this website, you agree that hey2.net cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to hey2.net or by manufacturers or suppliers changing product specifications without notice to hey2.net. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.

The information, materials and services in this website is provided as a recommendation and for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.

This website may feature or display third party advertising or content. By featuring or displaying such advertising or content, hey2.net does not in any way represent that hey2.net recommends or endorses the relevant advertiser, its products or services.

hey2.net nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. You nor any other person may hold hey2.net liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.

hey2.net may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. hey2.net does not accept any responsibility in connection with your participation in activities conducted by any other party.

4. YOUR USE OF THE WEBSITE

You agree to use this website only for purposes that are permitted by these Terms, any applicable law or regulation and/or generally accepted practices or guidelines.

You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

hey2.net may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.

hey2.net may in its sole discretion restrict your access to this website. If hey2.net does this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. hey2.net will not be liable to you or any third party for doing so.

As electronic websites are subject to interruption or breakdown, access to this website is offered on an “as-is” and “as-available” basis only.

hey2.net may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms, hey2.net may withdraw this website, or change or remove website functionality at any time without notice to you.

5. LINKS TO OTHER WEBSITES

This website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under hey2.net’s control and hey2.net is not responsible for the operation, availability or contents of any linked website or any link contained in a linked website. hey2.net provides these links to you for convenience only and the inclusion of any link does not imply Harvey Norman’s endorsement of the linked website. You access linked websites at your own risk. Subject to any non-excludable rights, hey2.net disclaims all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party’s websites that you visit.

hey2.net reserves the right to prevent third parties from linking to this website.

6. COOKIES

Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

7. USE OF YOUR INFORMATION AND MATERIAL

hey2.net appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of hey2.net. hey2.net may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

8. DISCLAIMER

hey2.net make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.

hey2.net do not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, hey2.net disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

You agree to indemnify each hey2.net and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trademark infringement.

9. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of London, UK and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of London, UK. If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect. If you access this website in a jurisdiction other than London, UK, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. hey2.net makes no representations that the content of this website complies with the laws of any country outside UK.

10. GENERAL

These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive. Reference to “website” includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).t